Product Support

CUSTOMER FOR LIFE

STARTING WITH IMPLEMENTATION

ETHOSystems performs every implementation, much like you handle your project work.

We begin by performing a detailed design of the system that dovetails with our project schedule. This process starts with a thorough review of the discovery document compiled during your sales process. We then set our goals and milestones for your project based upon a detailed scope of work.

We begin with the end in mind. From your implementation kick-off meeting all the way through to your post mortem wrap-up, we are with you every step of the way. Our expertise lies in the software, but our level of service will ensure we exceed your goals.

ONGOING SUPPORT

If you are on a Sage Support Plan, there are many ways to get help including Sage City and the Sage Knowledgebase. And of course, ‘Help’ is built right into the software.

ETHOSystems is right there for you as well. We have an email community where we share relevant product features, Year End help and information like PPP instructions for tracking and forgiveness in the software.

We’ve built a YouTube channel, loaded with free, live demos on our core products as well as Apps and Integration solutions for mobile, payroll, document management and more. You can access the information here on the website or directly on YouTube.

CUSTOMIZED HELP

If you need support above and beyond Sage’s resources, we can set up a plan for your business needs, specifically.

We also have consultants who can visit your location for private training for individuals or groups on your new (or old) software.

We can develop custom reports in Crystal which you can then run with a click of the button.

We are here for you for the long haul. For the lifetime of your system.

calling-support

Data Migration Services

When you need extra help

Do you have legacy data that is invaluable, but not connected to your Sage system of record?

Who better to export and import into the software than the people who already sell and support the solution?

Let us keep your data safe (and in the country) and make it work for you again. Talk to us about the scope and your go-live target, and we’ll make a Migration plan for you!

ADDITIONAL RESOURCES

construction woman mobile

Cloud Hosting
Ready to work remotely? We have options to help you find the solution and price that fits your needs and budget.

construction welding

Blog Posts
A searchable knowledge base for software help, industry trends, and accounting advice.

construction beams

Professional Services
Whether you need help designing a report, or with a version upgrade, all of our Consultants are Sage Certified.

roofer-subcontractor

Join Our Community
Thought leadership articles, special promotions, and software tips + tricks for Sage Construction software.

error: Content is protected !!