Bringing Together Ideas
Product Support
YOU ARE OUR PRIORITY
At ETHOSystems Inc., relationships matter. You get answers from people who know you, your business, and Sage Construction and Real Estate software. You can count on dependable, consistent, service from consultants who get you the help you need when you need it.
From creating full migration plans to converting legacy data into an accessible format for your system, we are there to help make your accounting, finance and management systems work in the best possible way for how you do business.
ETHOSystems Professional Services Group (PSG) consultants are all Sage Certified, hand-picked, road-tested veterans possessing decades of experience with Sage products. Many of them began as Sage Timberline users so they know exactly what your needs, concerns and deadlines are.
STARTING WITH IMPLEMENTATION
From your implementation kick-off meeting all the way through to your integration wrap-up, our team will be with you every step of the way. Our expertise lies in the software, but our level of service will ensure we exceed your goals. We begin with a detailed design of the new system based on your needs which then dovetails with the project schedule. Clear goals and milestones for your project are set and detailed in the full scope of work. So, you know where the project stands, the timelines for getting everything up and running and any issue resolutions.
ONGOING SUPPORT
Just because the system has been implemented doesn't mean you're on your own. If you are on a Sage Support Plan, there are many ways to get help including Sage City and the Sage Knowledgebase. And of course, 'Help' is built right into the software. If you're not on the support plan or have questions you can't find answers to, thats where we step in. We also offer complete access to our knowledgebase of free demos, product overviews, how-to blogs, as well as webinar invitations to events for added value features and year-end support. Check out the resource tab for more detail.
CUSTOMIZED HELP
If you need support above and beyond Sage's resources or the knowledgebase information, we can set up a specific support plan tailored to your business needs. We also offer ad-hoc support for those instances when you need extra support. Whether it is a specific software integration issue, the creation of a custom crystal report for one-click runs or a training requirement, we have consultants who can visit your location or provide virtual on-the-spot support and private training for individuals or groups on your accounting and financial software. We are here for you for the long haul.
Support Inquiries:
support@ethosystems.com
General Inquiries:
info@ethosystems.com
Phone:
866 482-3400